Frequently asked questions

How do I get the pens to work?

To activate the pens, shake well before removing the cap. Press the tip straight down onto a sheet of paper. This may take several tries. Write with your marker, push down occasionally to add more paint. Click lid down firmly and store pens horizontally when not being used.

How do I clean the LED board?

Your cleaning cloth will work best once washed. To clean your board, dampen the cloth and wipe over completely. Use a piece of kitchen towel to buff clean. It is best to clean your board with it switched on as smears and marks are more visible.

My acrylic LED board has arrived and it looks scratched?

The acrylic board has a plastic protector over the screen which can have the appearance of being scratched, make sure this is removed before you start using your board. Please read through all the instructions regarding the pens carefully before removing this plastic cover.

My remote control doesn’t seem to be working?

Our LED boards have a small USB manual controller/connector, please ensure the remote control is pointing at this controller. You may have to remove the battery and pop it back in again as they can become dislodge slightly during transit. Depending on your location, due to shipping restrictions, if you are an overseas customer we may have to remove the battery from your remote conrtol prior to sending.