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FAQ

  • How long will it take for me to get my order ?
    Most orders are dispatched the next day (same day depending on time of order) . We use various couriers depending on the size and weight of your order . Our larger items such as tents , gyro chair, tiles etc are sent with DHL next day delivery if you are based at a mainland UK address. If you have any questions about an order you are placing or have placed please get in touch .
  • My pop up tent isn't sitting correctly .
    The tent can become twisted , this is an easy fix, please drop us an email at kootchyproducts@hotmail.co.uk and we can help .
  • How do I know if my Gyro chair is charging ?
    When the gyro chair is charging the light inside is red, once charged it turns blue. You may need to be in a darkened room to see this .
  • How do I get the pens to work?
    To activate the pens, shake well before removing the cap. Press the tip straight down onto a sheet of paper. This may take several tries. Write with your marker, push down occasionally to add more paint. Click lid down firmly and store pens horizontally when not being used.
  • How do I clean the LED board?
    Your cleaning cloth will work best once washed. To clean your board, dampen the cloth and wipe over completely. Use a piece of kitchen towel to buff clean. It is best to clean your board with it switched on as smears and marks are more visible.
  • My remote control doesn’t seem to be working?
    Our LED boards have a small USB manual controller/connector, please ensure the remote control is pointing at this controller. You may have to remove the battery and pop it back in again as they can become dislodge slightly during transit. Depending on your location, due to shipping restrictions, if you are an overseas customer we may have to remove the battery from your remote conrtol prior to sending.
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